Managed support on email, live chat, WhatsApp, Instagram and your help desk

Your customers deserve better support.

VADS places trained, vetted support professionals on your channels. They follow your processes, work in your tools and represent your brand, so your team can stay focused on growth.

Get Started View Packages
  • Interviewed and assessed
  • Scales with your volume
  • Extended and 24/7 options

Maya, VADS support

Live chat

Online

Hi, my order shows delivered but I haven't received it.

I'm sorry about that. I've opened a trace with the courier and will update you within the hour.

Ticket updated First reply in 2 min

Working across your channels and help desk tools

  • Email
  • Live chat
  • WhatsApp
  • Facebook
  • Instagram
  • Zendesk
  • Intercom
  • Freshdesk
  • HubSpot
  • Gorgias

Vetted professionals

Every team member is assessed, interviewed and trialled before placement.

Reliable service

Documented processes, shift handovers and quality reviews keep standards consistent.

Flexible packages

Adjust channels, hours and team size without rehiring or retraining.

Built for growth

Suited to startups, e-commerce brands and scaling SaaS teams.

Services

Support that runs while you build

Your VADS team owns day-to-day customer conversations across every channel, inside your tools and to your guidelines.

Live chat support

Prompt replies on your website and in-app chat while customers are still deciding.

A

Adil, VADS support

Website chat

Can I change my delivery address?

Of course. I've updated it, and your order will ship tomorrow.

Track orderBillingTalk to us

Email support

Clear, complete written replies that resolve issues in as few messages as possible.

Shared inbox12 handled today
  • Priya S.Invoice for SeptemberReplied
  • Daniel K.Can't reset passwordReplied
  • Lena M.Bulk order discountReplied

Social media support

Comments and messages handled with care, in public and in private.

Customer onboarding

New customers guided through setup so they reach value quickly.

Setup progress0%
  • Account created
  • Profile completed
  • First project set up
  • Team invited

Ticket management

Every ticket triaged, prioritised and tracked so nothing is missed.

Sorted by priority
  • UrgentPayment failed at checkout
  • HighOrder arrived damaged
  • NormalUpdate billing email
  • LowFeature suggestion

Customer support and escalation

Accurate answers on orders, accounts and billing. Complex cases reach the right person on your team, with full context.

Customer
VADS agent
Team lead
Your team

Customer operations

Refunds, returns, order updates and account changes, processed accurately.

Refund #R-2209$48.00
  1. Requested
  2. Approved
  3. Processed
  4. Refunded

Packages

Choose your starting point

Every package is scoped after a short consultation on your channels, hours and ticket volume.

Starter

For small businesses establishing their first support operation.

Custom quote

Choose Starter
  • Email support
  • One dedicated support professional
  • Business-hours coverage
  • Reply templates set up for you
  • Monthly performance summary
Recommended

Growth

For businesses that need a consistent, multi-channel support team.

Custom quote

Choose Growth
  • Email, live chat and social media
  • Dedicated team of support professionals
  • Extended-hours coverage
  • Ticket management in your help desk
  • Weekly reporting and team lead check-ins

Business

For companies that require broader coverage or higher volume.

Custom quote

Choose Business
  • All channels, including onboarding
  • Scalable team with a dedicated lead
  • Extended or 24/7 coverage options
  • Custom workflows and escalation paths
  • Quality assurance and detailed reporting

Process

From first message to live support

A structured four-step process, with a clear owner at every stage.

  1. Tell us what you need

    Share your channels, hours, ticket volume and the tools you use.

  2. We match the right support

    We select professionals whose skills and experience fit your customers.

  3. Choose your package

    Agree on scope, coverage and reporting. Your team is trained on your processes.

  4. Start supporting your customers

    Your VADS team goes live, with regular reviews to maintain quality.

Why VADS

A trained team, without building one from scratch

Recruiting, training and managing a support team takes months and ongoing management time. VADS gives you a trained team with established processes from the start.

Support professionals working at their desks in a modern office
AreaBuilding in-houseWith VADS
OperationsRecruitment, payroll, tools and schedulingTeam setup and daily management handled by VADS
TrainingEach new hire trained from the beginningProfessionals already trained in customer service
ScalingNew hiring cycle for every peak seasonAdjust your package as volume changes
ConsistencyQuality varies by individual and shiftShared guidelines and regular quality reviews
Time to launchOften several monthsFaster launch with a pre-trained, matched team
VADS support professionals collaborating Portrait of a VADS support professional

Our people

People who understand your customers

Every reply comes from a real person. VADS professionals are selected through a four-stage process that tests the skills your customers notice most.

  1. Application reviewExperience and written communication
  2. Skills assessmentProblem-solving and accuracy in realistic scenarios
  3. Structured interviewProfessionalism, empathy and judgement
  4. Supervised trialLive performance reviewed before placement

Ready to build better customer support?

Tell us what your business needs and we'll recommend the right support setup.

Talk to VADS

Contact

Tell us about your support needs

Complete the form and a member of the VADS team will review your requirements. We'll get back to you as soon as possible.

  1. We review your requestYour channels, volume and goals.
  2. We schedule a short callTo confirm scope and answer questions.
  3. You receive a proposalA recommended package and next steps.

Prefer email?

hello@yourdomain.com

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